Terms and conditions of sale for the online shop
of the Clinique de Santé Respiratoire des Sommets
PROMOTION - Le Gratteux du Dormeux
This promotion cannot be combined with any other promotion or discount.
This offer must be used at the time it is scratched. Online scratchers cannot be used in clinics and in-clinic scratchers cannot be used in the online store.
* Please note that CPAP S11, Bipap and Pilot batteries are excluded from this promotion.
DELIVERY
We ship to Canada only.
Delivery is free with a minimum purchase of $75 before taxes.
If your purchase is less than $75, you can always choose the “In-store pickup” option to avoid delivery charges.
All our orders are delivered by Purolator.
DELIVERY TIME
The usual delivery time is between 2 and 3 working days. Please note that special orders or backorders may increase the delivery time; we will notify you if this is the case.
Express delivery is available on request, for a fee. Contact us by e-mail at boutique@csrsommets.ca for details.
RETURN AND REFUND POLICIES
Only unopened products in their original packaging may be returned and refunded within 15 days of delivery.
A 15% handling fee will be applied and deducted from the refund.
Delivery charges for returns are at the customer’s expense and are non-refundable.
Opened products cannot be returned.
For reasons of hygiene, all pillows are non-refundable and non-exchangeable, whether opened or not.
ONLINE STORE RETURNS PROCEDURE
For all return and refund requests, you must send an email to: boutique@csrsommets.ca to obtain a return number.
The address for returns is :
Clinique de Santé Respiratoire des Sommets
388 rue de St-Jovite
Mont-Tremblant, QC, J8E 2Z9
Be sure to write your return number on your shipment so that it is clearly visible.
For any error(s) in size, model, etc., when ordering online, or questions about your order, please contact us at 1-877-744-0416 ext. 1.